Refund Policy

We do not accept returns, we believe that the plant will not make the journey if shipped back. If the plant was damaged during transit, please contact us with pictures of plant to discuss potential replacement or refund. Please contact us as soon as order is received.

Please note, once order is dropped off at USPS- The Plant Chica is not reliable for any lost orders, or incorrect addresses. It is buyers responsibility to double check address and track/contact USPS.

Extreme Weather:
**Is your plant traveling to a cold place? We highly recommend heat pack(s) for plants going to places below 40°. Please note, we are not responsible for plants damaged due to cold weather. You can add heat here :

https://theplantchica.com/collections/online-shop/products/72-hour-heat-pack